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Analista de Relacionamento com o Cliente -Vaga Exclusiva para Pessoas com Deficiência (PcD) | Rio de Janeiro, Rj at Stone - Linkedin

Client Relationship Analyst for Stone in Rio de Janeiro.
Hybrid
On-Site
Brazil
Undisclosed salary

Stone is a technology and financial services company focused on its clients. It aims to transform the payments industry by serving Brazilian entrepreneurs. As the largest independent payment means company in Brazil, Stone values teamwork, flexibility, and continuous development.

The Client Relationship team is committed to resolving client demands and guaranteeing excellent service. They provide excellent, fast, and solution-oriented support so their users have more time to focus on their businesses.

In this role, the Client Relationship Analyst will be responsible for after-sales support across Stone's product range, utilizing various communication channels (email, chat, WhatsApp, or phone) and CRM. Success will be measured by quality and efficiency metrics, ensuring continuous improvement in customer service. The objective is to deliver solutions and delight Brazilian entrepreneurs.

Role involves:
  • Providing after-sales support via multiple channels.
  • Using CRM to manage client interactions.
  • Meeting quality and efficiency goals.
  • Delivering excellent customer service.
Requirements:
  • Good verbal and written communication skills.
  • Customer-focused and didactic approach.
  • Minimum 1 year of customer service experience.
  • Problem-solving and decision-making abilities.
  • Ability to prioritize and manage multiple tasks.
Role offers:
  • Health and dental plans
  • Meal and/or food vouchers
  • Gympass
  • Childcare assistance
  • Life insurance
  • Transportation voucher (for on-site positions)
  • SESC benefits
  • Fixed salary and profit sharing (when requirements are met)
  • Variable remuneration (for insurance team positions, based on performance)
  • Remote work assistance and initial setup (for remote positions)
  • Educational benefits (internal platform with books, podcasts, training, and video lessons)
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Stone - Linkedin

Stone is a technology and financial services company focused on providing solutions to Brazilian entrepreneurs. As a leading independent payment solutions provider in Brazil, Stone is committed to transforming the payment industry. With a nationwide presence, the company values teamwork, flexibility, continuous development and innovative thinking. Its culture emphasizes ownership, embracing challenges, transparency, collaboration, and prioritizing customer satisfaction. Stone's mission is to empower businesses and drive impactful change in the lives of its clients.