Customer Support Advisor (Proton Mail)

Job Description

Proton, founded by scientists from CERN, is dedicated to providing free and open-source technology, including Proton Mail, Proton VPN, Proton Calendar, Proton Drive, and Proton Pass. They empower individuals to control their data and break away from Big Tech. Proton values intelligence, learning potential, and ambition, and they seek adaptable individuals to redefine online business practices.

The Customer Support team at Proton is one of the largest, assisting users with questions, concerns, and issues across all products. They are committed to providing the best possible service and ensuring a positive user experience. The team is located in Skopje and Taipei.

What this role involves:

• Interacting directly with Proton Mail customers to answer questions.
• Resolving technical support inquiries and maintaining high customer satisfaction.
• Extensive troubleshooting to detect the cause of issues.
• Collaborating with developers to improve Proton products based on customer feedback.
• Testing web and mobile applications to ensure high-quality releases.

What we are looking for:

• Advanced English (written).
• Understanding of end-to-end encryption.
• Problem-solving skills with a positive attitude.
• Ability to thrive in a dynamic environment.
• Tech-savviness.
• Concern for digital privacy.

What Proton offers:

• Office First: Collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei. You can also enjoy working from home up to 30% of the time, while enjoying great company during our three core days in the office.
• Technology: Provision of devices and software.
• Food: Lunch and snacks provided daily at the offices.
• Transport: Support with transport costs.
• Stock Options: Employee ownership through stock options.
• Learning and Development: Various learning opportunities.
• Employee Benefits: Health insurance, retirement savings, vacation policies, and wellness programs.
• Work that Matters: Community-first organization with a focus on user privacy.