Mail, Spam & Account Security Advisor

Job Description

Proton is seeking a Mail, Spam & Account Security Advisor to join its Technical Customer Support team. Proton is a company which belives that privacy is a fundamental human right. The company provides free and open-source technology to millions worldwide, ensuring access to privacy, security, and freedom online. The Advisor will play a crucial role in resolving customer inquiries, troubleshooting issues, and contributing to the improvement of Proton's products and services.

Role Involves:

• Interacting directly with customers to answer questions about account security, mail delivery, and upcoming new products.
• Resolving customer inquiries and maintaining high levels of customer support and satisfaction.
• Communicating and working with other services to resolve potential mail delivery problems.
• Extensive troubleshooting to detect the cause of issues, collaborating with various departments.
• Monitoring systems in production and taking appropriate actions when needed.
• Fighting spam and abuse by understanding data and creating rules.
• Providing insights and feedback to Software and Machine Learning Engineers.
• Participating in planning, development, and QA processes.

Requirements:

• Excellent English communication, both written and spoken.
• Strong logical reasoning and analytical skills.
• Ability to operate in a fast-paced environment.
• Proactive problem-solving approach with the ability to handle high-pressure situations.
• Bonus: Experience performing data analysis (electronic communications, anomaly detection, fraud prevention).
• Bonus: Experience in Customer Support.
• Bonus: A degree in Information Technology or a related field.

What Proton Offers:

• Office First: Collaboration is easier and more effective in person, which is why Proton has offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei. You can also enjoy working from home up to 30% of the time.
• Technology: All the devices and software you need to excel in your role.
• Food: Lunch and snacks are provided by Proton every day at our offices.
• Transport: Support our employees with transport costs through subsidizing public transport, bike allowances, or parking spaces based on your office location.
• Stock Options: You get stock options when you join us.
• Flexible Working: You can define your own working hours as long as it works with team meetings.
• Learning and Development: Committed to your professional growth. Proton offers various learning opportunities, including training programs, conferences and events, and continual learning.
• Employee Benefits: Comprehensive health insurance plans, competitive retirement savings options, generous vacation and leave policies, and wellness programs.