Client Operations Manager

Job Description

Ketryx is seeking a Client Operations Manager to join their growing team in Boston. This role is pivotal in supporting innovative medtech companies by leading teams and managing client relationships to ensure exceptional outcomes. The Client Operations Manager will guide teams through the client lifecycle, solve technical problems, optimize workflows, and advise clients and Ketryx leadership.

The position offers a hybrid work model and the opportunity to impact patient lives by ensuring the safety and reliability of medical devices and digital health software.

Responsibilities include:

• Leading high-performing teams and managing client engagements.
• Driving technical execution and strategic configuration of the Ketryx platform.
• Owning client success and relationship management with executive stakeholders.
• Shaping product development and continuous improvement initiatives.
• Mentoring team members and modeling company culture.

Requirements include:

• Experience in regulated, safety-critical environments (e.g., medical devices, biotech).
• Technical fluency and systems awareness.
• Client leadership and strategic thinking abilities.
• Operational rigor and a focus on continuous improvement.
• Exceptional communication and presence.

Ketryx offers:

• Competitive compensation and stock options.
• Opportunity to learn and grow in an exciting field.
• Hybrid work model.
• Generous PTO.