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Insify is seeking a Customer Care Specialist to join their innovative and rapidly growing tech company. This role is crucial in providing an outstanding customer experience by being the first point of contact for clients. The Customer Care Specialist will assist customers through various channels, contribute to improving customer experience, and collaborate on product and process enhancements. This position offers the flexibility of hybrid work and opportunities for growth within a dynamic startup environment.
Responsibilities include:
- Supporting customers via email, chat, and phone.
- Continuously improving customer experience and service processes.
- Exceeding customer expectations with fantastic service.
- Contributing to product and process improvement from a customer perspective.
Requirements:
- Excellent command of the Dutch language in word and writing.
- Experience with customer support for a tech product is a plus.
- Customer-oriented, eager to learn, and a real problem solver.
- Ability to work in a team and independently.
- Bonus points for experience in the insurance, fintech, or SaaS industry or in a start-up/scale-up.
- A WFT Basis certificate (or willingness to obtain it through Insify).
Insify offers:
- A salary of €35.000 - €41.000 per year (based on experience and full-time employment) + 6% pension contribution.
- Flexibility: Possibility of a part-time contract (24-32 hours per week) and hybrid working (at home or in the office in Amsterdam).
- 25 vacation days (+1 extra if Christmas Eve is a working day).
- In-house leadership program and coaching.
- €50 net Alleo-budget per month (for e.g. Swapfiets, Uber Eats or Bol.com).
- Travel allowance.
- MacBook Air to work on.
- Monthly team drinks, outings and events.
Insify