Customer Support Specialist - French speaker at Insify

Insify is seeking a Customer Support Specialist to provide excellent service to its French-speaking clientele. This role involves direct interaction with customers, offering advice and support regarding their insurance needs. The ideal candidate will be enthusiastic, detail-oriented, and capable of working both independently and as part of a dynamic team.

What This Role Involves:

• Assisting customers via email, chat, and phone with clarity and empathy.
• Continuously improving the customer experience through collaboration.
• Providing feedback to refine products and processes.

Requirements:

• Fluency in French (written & spoken).
• Availability for full-time work.
• Enthusiasm and motivation to tackle challenges.
• Strong communication skills and attention to detail.
• Ability to work independently and as a team player.
• Experience in a regulated sector (insurance, banking, fintech) or customer support (Bonus).
• Experience in a startup environment (Bonus).

What Insify Offers:

• Competitive salary.
• Hybrid work (2 days remote per week).
• Travel reimbursement.
• 25 vacation days plus an extra day off on Christmas Eve (if it’s a weekday!).
• 50 EUR/month well-being budget.
• Epic team events.
• MacBook.
• Career growth opportunities.