GSOC Operator

Job Description

HiveWatch is seeking a GSOC Operator to proactively support multiple clients in diverse locations. This role involves utilizing technology for emergency and non-emergency security operations, incoming call triage, event dispatching, and event-driven notification services, 24/7.Responsibilities:

• Represent HiveWatch's customer service principles.
• Utilize software platforms to answer calls, monitor access control, video feeds, and threat intelligence.
• Dispatch security officers and liaise with emergency services.
• Prioritize and make decisions under stress.
• Maintain records of communications and events.
• Collaborate with leadership teams to respond to incidents.
• Communicate information to key partners.
• Participate in projects and improve operations.
• Maintain composure during critical incidents.
• Comply with HiveWatch's rules and maintain confidentiality.
• Generate concise reports.

Requirements:

• Minimum 3 years' experience in a communications or operations center.
• Willingness to learn technical systems.
• Availability for overnight shift work.
• Strong customer service skills.
• Reliable communication and transportation.
• Willingness to sign a confidentiality agreement.
• Ability to pass background check and drug screen.

HiveWatch offers:

• Medical, Vision, Dental, and Life Insurance
• Equity Incentive Plan
• 401K