Technical Support Engineer

Job Description

Talkdesk is seeking a Technical Support Engineer to join their team in Palo Alto. The ideal candidate will be a courageous innovator focused on redefining the customer experience. The Technical Support Engineer will be responsible for answering technical support tickets, communicating with customers, and collaborating with engineering and product teams.

Responsibilities:

• Answer technical support tickets via email, chat, screen shares, and phone.
• Communicate with customers in a professional manner.
• Provide feedback and manage multiple tickets.
• Solve complex issues with engineering and product teams.
• Document customer interactions in Talkdesk’s CRM.
• Contribute to Talkdesk’s knowledge base.

Requirements:

• Fluent in English.
• Excellent communication skills.
• Experience in a client-facing technical role.
• Dedicated workspace with high-speed internet.
• Strong problem-solving skills.
• Experience using a ticketing system.

Talkdesk offers:

• Full-time employment with competitive pay and health insurance.
• All the equipment needed to work from home.
• An opportunity to be part of a start-up unicorn company.
• A team that values quality and achievable goals.
• Internal training and growth opportunities.
• A healthy, balanced, and challenging work environment.
• Remote work from anywhere in the USA.