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Talkdesk is seeking a Senior Data Engineer to join its growing Data team. The ideal candidate will be responsible for expanding and optimizing Talkdesk's data pipeline architecture, data flow, and collection for cross-functional teams, as well as maintaining governance over the lakehouse. Talkdesk embraces FAST: Focus + Accountability + Speed = Talkdesker.

The Senior Data Engineer will partner with fellow software engineers to build data pipelines and solve data-related problems within the company.

Responsibilities:

  • Develop, deploy, and maintain Big Data solutions for data ingestion, processing, and storage.
  • Design batch or streaming dataflows to process large quantities of fast-moving unstructured data.
  • Monitor dataflows and underlying systems, implementing changes for scalable, reliable, and high-performance solutions.
  • Collaborate with Talkdesk’s engineering team to deliver data-driven solutions.

Requirements:

  • Strong understanding of distributed computing principles and distributed systems.
  • Experience in building datalake and/or lakehouse data architectures.
  • Proficiency in languages like Java, Kotlin, or Scala.
  • Experience with messaging systems like Kafka, RabbitMQ, or ActiveMQ.
  • Experience with distributed processing engines like Flink, Spark, or Kafka Streams.
  • Knowledge of analytical tools such as Trino, Dremio, or Impala.
  • Experience with table formats like Hive, Iceberg, Delta Lake, or Hudi.
  • Experience with relational databases, including data modeling and scalability strategies.
  • Experience with cloud environments such as AWS, Azure, or Google Cloud.
  • At least 4 years of relevant professional experience.
  • Strong written and verbal English communication skills.

The role offers:

  • Opportunity to work with a growing team of data experts.
  • Chance to build and maintain data pipelines and architectures.
  • Collaborative environment with fellow software engineers.
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Talkdesk 2

Talkdesk is a global cloud contact center leader, empowering companies to redefine the customer experience through innovative solutions. Recognized by industry analysts like Gartner and Forrester, Talkdesk offers a platform that enables a better way to create great interactions. With substantial funding and a high valuation, Talkdesk is experiencing transformational growth. The company fosters a culture of inclusivity and diversity, operating under the FAST principles: Focus, Accountability, Speed, and being a Talkdesker, driving impactful results and customer success.