Senior Software Engineer - AI at Talkdesk 2

Talkdesk is seeking a Senior Software Engineer - AI to join their engineering team in Porto. This role involves contributing to the design and development of AI-driven architectures for next-generation intelligent customer engagement platforms.

The Senior Software Engineer will work with cutting-edge technologies, including AI, big data analytics, LLMs, data mining, and business intelligence.

Responsibilities include:

• Developing and enhancing cloud-based data foundation system and AI agent platform.
• Leveraging AI/ML models, applying prompt engineering techniques, and conducting data analysis across structured, semi-structured, and unstructured data.
• Collaborating with cross-functional teams to deliver high-performance, reliable, scalable service with assured AI quality.
• Contributing to architectural discussions, providing technical design input.
• Participating in shaping the engineering roadmap, ensuring solutions are scalable and extensible.
• Supporting and mentoring junior engineers, fostering a collaborative and innovative development culture.
• Staying up-to-date with industry trends and advancements in AI and data engineering.

The ideal candidate should have:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in backend development for cloud-based services.
• Proficiency in Java, Python, C++, C#, Kotlin, Scala, or similar languages.
• Experience building and optimizing data-intensive services.
• Strong problem-solving skills and ability to design scalable solutions for AI-driven services.
• Strong written and verbal English communication skills.

Talkdesk offers:

• Hybrid work model.