Software Engineer II

Job Description

Talkdesk, a global leader in customer experience solutions powered by AI, is seeking a Software Engineer II to join their AI engineering team. The company aims to elevate customer service through innovative cloud-based AI and big data technologies. This role is based in Bellevue, WA, and requires full-time office work.

Responsibilities:

• Develop, test, and deploy a cloud-based data foundation system and AI agent platform.
• Leverage AI/ML models, apply prompt engineering, and conduct data analysis across all data types—unstructured, semi-structured, and structured.
• Utilize technologies such as data and pattern mining, business intelligence (BI), and data transformation and processing.
• Work effectively with team members, following directions from team leads and mentors to independently deliver projects.
• Ensure your work aligns with the technical design and adheres to established best practices within the industry.
• Maintain clear and effective interaction with team members and stakeholders.
• Show dedication to your work and exhibit a strong potential for professional growth and development.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• Experience in cloud service development is a plus.
• Strong development experience in Java, Python, C++, C#, or similar OO languages
• Understanding of database and SQL

Talkdesk offers:

• Being part of a world-class engineering team.
• Contributing to a globally recognized, pre-IPO leader in technology.
• Working with cutting-edge technologies, including AI, big data analytics, LLMs, data mining, and business intelligence (BI).