Associate Director, Prime Brokerage Client Service

Job Description

Clear Street is seeking an Associate Director, Prime Brokerage Client Service to join their operations team in London. The successful candidate will manage day-to-day client relationships, offer operational support, and aid other business lines with daily trade support functions.

The role involves managing large volumes with quick turnarounds while focusing on providing value-added services to enhance client experience, business revenue, and operational efficiency through automation. This person will be the main operational point of contact for a range of strategies and products.

Clear Street's mission is to establish single-source platform across various asset classes globally, The UK team aims to introduce an equities, options, and fixed-income prime brokerage business to the new market.

Responsibilities:

• Acts as a liaison between the client and internal partners across the business, including the operations and technology teams to help resolve issues.
• Contribute to business requirements documents.
• Supporting the business with the daily trade support functions
• Coordinates and delivers quarterly Service and Product Reviews with the team for improvement and plan enhancement
• Participates in in-person client and prospect meetings
• Executes business strategy by staying up to date on market conditions, handling escalated calls, resolving complex client issues, and analysing data to address risk issues and trends
• Creates and strives to maintain a high level of client satisfaction which is measured by both internal and third-party benchmarks
• Stay abreast of new product developments and industry trends.
• Establishing client relationships, hosting client calls, inquiry response/research, account maintenance and analysing questions, requests, and problems.
• Demonstrated ability to take ownership of client and internal issues and see them through to resolution with minimal supervision.

Skills Required:

• At least five (5) years related professional experience in client service within a broker dealer, prime brokerage experience is preferred.
• Demonstrate high-level knowledge and understanding of the Cash Equity and Fixed Income PB products.
• knowledge of other products such as Swap/Synthetic PB and Stock Lending.
• Client Focus, Relationship Building and Business Acumen
• Trade support experience
• Excellent communicator (both orally and written)
• Well organized and client focused
• Exceptional follow-up and follow through skills
• Ability to adapt their style to that of the client
• Aptitude to learn a complex system platform
• Collaboration – can partner and establish relationships
• Ability to manage complex projects and work with a cross-functional team
• Ability to influence decisions

Clear Street Offers:

• Competitive compensation packages
• Company equity
• Pension
• Gender neutral parental leave
• Full medical and dental insurance