SRE Support Engineer

Job Description

Gigster is seeking SRE Support Engineers to join its Talent Network for upcoming projects with a major client. These roles involve supporting clients' internal IaaS, from onboarding to creating support platform content. The roles require active participation in developing support tools and processes.

Responsibilities:

• Work cross-functionally to address customer questions and resolve incidents.
• Troubleshoot container orchestration issues in Docker and Kubernetes.
• Resolve complex application deployment issues.
• Analyze customer interaction trends and provide feedback to Engineering and SRE.
• Build knowledge base articles and participate in post-mortem reviews.
• Contribute to the client’s objectives and goals, working on complex issues.

Requirements:

• Robust level of spoken and written English.
• 5+ years of experience supporting scalable applications and web services.
• Experience with AWS (mandatory), Google Cloud (nice to have).
• Hands-on experience with Kubernetes and Docker (mandatory).
• Basic knowledge of Spark and Kafka.
• Extensive experience deploying, managing, and scaling applications using Kubernetes.
• Familiarity with Helm, Kustomize, or similar tools.
• Linux administration, scripting, and troubleshooting skills.
• Understanding of network protocols, DNS, and load balancing.
• Comfortable working with a technical customer base and providing a wide range of support.
• Strong familiarity with modern server technologies and architectures.
• Strong problem-solving, communication, and analytical skills.
• Attention to detail and passion for Technical Support.
• Ability to work as an independent contractor for a US company.

Nice to have:

• Experience with observability and logging tools.
• Hands-on experience with Relational Database Management Systems.
• Relevant certifications (CKA, CKAD, LPIC).
• Experience with Infrastructure as Code (IaC) tools like Terraform, Ansible, or Puppet.