Expert Software Engineer(Servicenow Developer) - 1835

Job Description

Altera, a member of the N. Harris Computer Corporation family, is seeking an Expert Software Engineer (ServiceNow Developer) to join their team in Pune, India. The ideal candidate will have 7+ years of experience as a ServiceNow Developer, with expertise in ITSM, ITOM, and CSM organizational structures. The candidate will be responsible for working on major and complex development projects/enhancements for ServiceNow, customizing the tool as per business requirements, and handling troubleshooting tickets.

Responsibilities:

• Work on major and complex development projects/enhancements for ServiceNow.
• Customize the tool as per business requirements.
• Handle troubleshooting tickets in ServiceNow.
• Design, prototype, implement, test, and deploy business rules, technical solutions.
• Create and use update sets to move customizations between ServiceNow instances.
• Design and maintain a highly available and recoverable environment.
• Write technical documentation.
• Mentor and share technical knowledge with service management team.

Requirements:

• 7+ years of experience as a ServiceNow Developer.
• Experience in ITSM, ITOM, CSM organizational structure.
• Experience in implementing Core ITIL Process modules.
• ServiceNow Design and Development experience.
• ITIL knowledge.
• ServiceNow System Admin Certification.
• ServiceNow Certified Application Developer.
• Written and verbal communication skills.
• Experience of working in multi-domain structure in ServiceNow.
• Bachelor’s degree in Computer Science/IT or relevant work experience.

Altera offers:

• Opportunity to work on major and complex ServiceNow development projects.
• A chance to customize ServiceNow as per business requirements.
• A role in designing and maintaining a highly available and recoverable environment.
• A platform to mentor and share technical knowledge.