Technical Support Engineer at Legion

Legion is seeking a Technical Support Engineer to provide enterprise-grade support to its customers. This hybrid role, based in Bucharest, Romania, involves diagnosing and troubleshooting software issues, assisting customer administrators and users, and driving issues to resolution.Responsibilities include:

• Troubleshooting complex technical issues.
• Escalating issues to engineering when necessary.
• Working directly with the engineering team on critical issues.
• Troubleshooting integration issues between Legion and third-party systems.
• Being on-call for after-hours support.
• Communicating with customers via Zendesk and Zoom.
• Creating knowledge base documentation.
• Identifying support trends and providing feedback to Engineering.
• Managing issues in Zendesk and Jira.

Requirements include:

• Previous experience in a technical support role for Software/SaaS solutions.
• Strong technical, analytical, and problem-solving skills.
• Excellent English language communication skills.
• Excellent customer management skills.
• Experience writing customer-facing knowledge base articles.
• Ability to analyze customer requirements and translate them into actionable software configurations.
• Bachelor's degree or equivalent.

The role offers:

• Competitive compensation and benefits packages
• Health Benefits
• Paid Time Off and Paid Holidays
• Monthly Wellness Reimbursement
• Meal Vouchers

Legion is an equal-opportunity employer committed to diversity and inclusion.