Client Success Associate (Entry level, Remote)

Job Description

INFUSE is seeking a Client Success Specialist to deliver exceptional client experiences. INFUSE prioritizes employee satisfaction and creates a supportive workplace. The role involves building client relationships, ensuring timely solution delivery, communicating progress, identifying opportunities, and assisting with administrative tasks.

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Requirements include a proven track record in client relationship management, strong communication skills, the ability to handle various tasks, empathy, and proactive problem-solving skills.

• Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
• Strong communication and interpersonal skills
• Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and ability to address them effectively
• Ability to address challenges and proactively offer solutions.

INFUSE offers a rewarding career journey where contributions are valued.