Client Success Associate (Entry level, Remote)

Job Description

INFUSE is seeking a Client Success Associate to deliver exceptional client experiences. The role involves building client relationships, ensuring successful solution delivery, and growing opportunities within the territory. The candidate will work in a dynamic environment where their efforts contribute directly to client satisfaction and company success. INFUSE prioritizes employee satisfaction and fosters a supportive community.

Responsibilities:

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Requirements:

• Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
• Strong communication and interpersonal skills
• Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and ability to address them effectively
• Ability to address challenges and proactively offer solutions.

INFUSE offers:

• Professional growth
• Opportunity to work with a variety of industries
• Supportive community