Client Success Expert (Remote)

Job Description

INFUSE is seeking a Client Success Specialist to enhance client satisfaction and contribute to the company's success. The role offers professional growth and exposure to diverse industries. INFUSE prides itself on prioritising employee satisfaction and fostering a supportive community.Here’s what the role involves:

• Building and maintaining strong, long-lasting client relationships.
• Ensuring the timely and successful delivery of solutions to meet client needs.
• Communicating progress on initiatives to both internal and external stakeholders.
• Identifying and grow opportunities within the territory, collaborating with sales teams.
• Assisting with challenging client requests and issue escalations.
• Providing assistance across administrative and operational tasks, such as data entry and schedule management.

Requirements for the position include:

• A proven track record in managing client relationships, preferably in a related field.
• Strong communication and interpersonal skills.
• The ability to handle various tasks with attention to detail and manage priorities effectively.
• Empathetic understanding of client needs.
• Ability to address challenges and proactively offer solutions.

INFUSE offers:

• A supportive community that celebrates success.
• Opportunity for growth and development.
• A workplace where employees feel valued and connected.