Client Success Expert (Remote)

Job Description

INFUSE is looking for a Client Success Specialist. In this role, the candidate will be responsible for creating exceptional client experiences in a dynamic environment. The Client Success Specialist efforts will directly contribute to INFUSE's clients' satisfaction and the company's success. This position offers an enriching path to professional growth and the opportunity to work with a variety of industries.

The role involves:

• Building and maintaining strong, long-lasting client relationships
• Ensuring the timely and successful delivery of solutions according to client needs and objectives
• Communicating the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identifying and growing opportunities within the territory and collaborating with sales teams to ensure growth attainment
• Assisting with challenging client requests or issue escalations as needed
• Providing assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Requirements:

• Proven track record of managing client relationships, preferably in hospitality, client success, or sales
• Strong communication and interpersonal skills
• Ability to handle various tasks with attention to detail and manage priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and ability to address them effectively
• Ability to address challenges and proactively offer solutions.

INFUSE offers:

• A supportive community that celebrates every success and encourages continuous improvement.
• Rewarding career journey.