Client Success Expert (Remote)

Job Description

INFUSE is seeking a Client Success Specialist to enhance client satisfaction and contribute to the company's growth. The specialist will work remotely, building lasting client relationships across various industries.

Responsibilities:

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Requirements:

• Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
• Strong communication and interpersonal skills
• Ability to handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and ability to address them effectively
• Ability to address challenges and proactively offer solutions

INFUSE offers:

• An enriching path to professional growth
• Opportunity to work with a variety of industries
• A supportive community that celebrates every success and encourages continuous improvement