Client Success Expert (Remote)

Job Description

INFUSE is seeking a Client Success Specialist who is passionate about delivering exceptional client experiences. The Client Success Specialist will play a key role in ensuring client satisfaction and company success. The position offers an enriching path to professional growth and the opportunity to work with a variety of industries.

INFUSE prioritizes employee satisfaction and has created a workplace where everyone feels valued and connected. As a member of INFUSE, you'll discover how employees love their jobs, driven by the meaningful connections they make and the positive impact they have on clients' businesses.

Role Involves:

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Requirements:

• Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
• Strong communication and interpersonal skills
• Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and ability to address them effectively
• Ability to address challenges and proactively offer solutions.

Role Offers:

• An enriching path to professional growth
• The unique opportunity to work with a variety of industries