Client Success Expert (Remote)

Job Description

INFUSE is seeking a Client Success Specialist who is passionate about delivering exceptional client experiences. The ideal candidate will thrive in a dynamic environment and contribute directly to client satisfaction and company success.

INFUSE has a reputation as a beloved employer, prioritizing employee satisfaction and creating a valued and connected workplace.

Responsibilities:

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of solutions according to client needs
• Communicate progress of monthly/quarterly initiatives to stakeholders
• Identify and grow opportunities within the territory, collaborating with sales teams
• Assist with challenging client requests or issue escalations
• Provide assistance across administrative and operational tasks

Requirements:

• Proven track record of managing client relationships
• Strong communication and interpersonal skills
• Ability to handle various tasks with attention to detail
• Empathetic understanding of client needs
• Ability to address challenges and proactively offer solutions

INFUSE offers:

• Rewarding career journey
• Supportive community