Job Description
INFUSE is looking for a Client Success Expert to deliver exceptional client experiences. The Client Success Expert will contribute to client satisfaction and the company's success. INFUSE prioritizes employee satisfaction, creating a workplace where everyone feels valued and connected. The position will allow for professional growth and offers the opportunity to work with a variety of industries.
Role Involves:
- Building and maintaining strong, long-lasting client relationships
- Ensuring the timely and successful delivery of solutions according to client needs and objectives
- Communicating the progress of monthly/quarterly initiatives to internal and external stakeholders
- Identifying and growing opportunities within the territory and collaborating with sales teams to ensure growth attainment
- Assisting with challenging client requests or issue escalations as needed
- Providing assistance across a variety of administrative and operational tasks
Requirements:
- Proven track record of managing client relationships in a related field
- Strong communication and interpersonal skills
- Ability to handle various tasks with attention to detail and manage priorities effectively
- Empathetic understanding of client needs and ability to address them effectively
- Ability to address challenges and proactively offer solutions
INFUSE offers:
- Rewarding career journey
- A supportive community