Job Description
INFUSE is seeking a Client Success Specialist. The Client Success Specialist will be responsible for building and maintaining client relationships, ensuring timely delivery of solutions, and communicating progress to stakeholders.
Responsibilities:
- Build and maintain strong, long-lasting client relationships
- Ensure the timely and successful delivery of our solutions according to client needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
- Assist with challenging client requests or issue escalations as needed
- Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.
Requirements:
- Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
- Strong communication and interpersonal skills
- Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
- Empathetic understanding of client needs and ability to address them effectively
- Ability to address challenges and proactively offer solutions.
INFUSE offers:
- An enriching path to professional growth
- The unique opportunity to work with a variety of industries