Client Success Expert (Remote)

Job Description

INFUSE is seeking a Client Success Specialist to enhance client satisfaction and contribute to the company's growth. The role involves engaging with diverse industries and offering professional development opportunities. INFUSE is known for prioritizing employee satisfaction, fostering a supportive and connected workplace.

Responsibilities:

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Requirements:

• Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
• Strong communication and interpersonal skills
• Ability to handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and ability to address them effectively
• Ability to address challenges and proactively offer solutions.

The role offers:

• An enriching path to professional growth
• Opportunity to work with a variety of industries
• Supportive community