Sr. Payments Support Specialist at Storable

Storable is seeking a Sr. Payments Support Specialist to join their Support team. This role will focus on providing support for payments related issues within the Newbook platform, a subsidiary of Storable. The specialist will be responsible for delivering support to customers, analyzing complex payment and software issues, and serving as a subject matter expert for the payments ecosystem.

• Providing guidance and support to clients via phone and email.
• Investigating and resolving cases, collaborating with team members.
• Contributing to and updating the knowledge base.
• Collaborating with product or engineering to troubleshoot issues.
• Analyzing payments-related issues and assisting with triaging.
• Replicating and logging reported bugs.
• Serving as a subject matter expert for the payments ecosystem.
• Updating documentation regarding payments support.
• Assisting in training support representatives.

• Bachelor’s degree or equivalent experience.
• Previous Merchant Service, Banking, or Financial experience required.
• Experience with credit card processing.
• At least 2 years of product support experience in a technical, payments-related role.
• Excellent communication and phone skills.
• Knowledge of customer service principles.
• Proven ability to resolve escalated technical issues.
• Understanding of relevant software and computer applications.
• Positive, professional, and team-oriented attitude.
• Ability to handle interruptions and meet deadlines.
• Experience utilizing CRM systems.

Storable offers:

• Opportunity to work with a collaborative and committed team.
• A chance to be a Subject Matter Expert.