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Storable is seeking a Sr. Payments Support Specialist to join Newbook's support team. This role will provide support to customers using the platform, bridging knowledge gaps and resolving complex payment and software issues. The specialist will need to use knowledge of merchant services and the payments ecosystem to troubleshoot a variety of challenges.
Responsibilities:
- Provide guidance and support to clients over phone and email.
- Proactively investigate and resolve cases while collaborating with team members.
- Collaborate with product or engineering to troubleshoot and triage issues for customers.
- Serve as subject matter expert for payments ecosystem and lifecycle.
- Assist in actively training existing and new support representatives around aspects of supporting payments.
Requirements:
- Bachelor’s degree in Business Applications, Computer Science, or a related field is desired or equivalent work experience.
- Previous Merchant Service, Banking, or Financial experience required.
- Experience with credit card processing a must.
- At least 2 years of product support experience in technical, payments related support position.
- Excellent interpersonal communication skills, both verbal and written, and ability to remain calm and professional in all circumstances.
- Excellent knowledge of customer service principles and practices with previous customer service experience.
What role offers:
- Opportunity to work at Storable subsidiary - Newbook
Storable