Sr. Payments Support Specialist at Storable

Storable is seeking a Sr. Payments Support Specialist to join their Support team. This role will focus on delivering support for customers using the Storable platform, specifically related to payments. The successful candidate will analyze, investigate, and resolve complex payments and software-related issues, utilizing their knowledge of merchant services and the payments ecosystem.

• Provide guidance and support to clients via phone and email.
• Investigate and resolve cases, collaborating with team members.
• Contribute to and update the knowledge base.
• Escalate cases to product or engineering teams when necessary.
• Serve as a subject matter expert for payments.
• Assist in training support representatives on payments support.

• Bachelor’s degree in Business Applications, Computer Science, or a related field is desired or equivalent work experience.
• Previous Merchant Service, Banking, or Financial experience required.
• Experience with credit card processing a must.
• At least 2 years of product support experience in technical, payments related support position.
• Excellent interpersonal communication skills.
• Experience utilizing CRM systems.

• Opportunity to work as the Payments SME in the Support team.
• Chance to bridge knowledge gaps and tackle new challenges.
• Collaborative and committed team environment.