Sr. Payments Support Specialist at Storable

Storable, including its subsidiary Newbook, is seeking a Sr. Payments Support Specialist for their Gold Coast, Queensland, Australia office. This role is critical for providing expert support to customers using the Newbook platform, focusing specifically on payments-related issues. The ideal candidate will possess in-depth knowledge of merchant services and the payments ecosystem to effectively analyze, investigate, and resolve complex issues.

Responsibilities:

• Provide guidance and support to clients via phone and email.
• Investigate and resolve cases.
• Collaborate with product or engineering to troubleshoot issues.
• Serve as subject matter expert for payments ecosystem and lifecycle.
• Assist in training support representatives around payments.

Requirements:

• Bachelor’s degree in Business Applications, Computer Science, or a related field or equivalent work experience.
• Previous Merchant Service, Banking, or Financial experience.
• Experience with credit card processing.
• At least 2 years of product support experience in a technical, payments-related support position.
• Excellent interpersonal communication skills.
• Excellent knowledge of customer service principles and practices.

Role Offers:

• Opportunity to be the first payments support specialist.
• Collaborative and committed Support team.
• Chance to work with Newbook product.