Sr. Payments Support Specialist at Storable

Storable, including its subsidiary Newbook, is seeking a Sr. Payments Support Specialist to join their Support team in Gold Coast, Queensland, Australia. This individual will be the Payments SME, providing support to customers using the platform with a focus on payment-related inquiries. They will analyze and resolve complex payment and software issues, leveraging their knowledge of merchant services and the payments ecosystem.

The role involves:

• Providing guidance and support to clients via phone and email.
• Investigating and resolving cases while collaborating with team members.
• Escalating issues to product or engineering teams when necessary.
• Serving as a subject matter expert for the payments ecosystem and lifecycle.
• Assisting in training other support representatives on payments support.

Requirements include:

• Bachelor’s degree in a related field or equivalent experience.
• Previous experience in Merchant Services, Banking, or Finance required.
• Experience with credit card processing is a must.
• At least 2 years of product support experience in a technical, payments-related support position.
• Excellent interpersonal communication skills.
• Excellent knowledge of customer service principles.

Storable offers:

• Opportunity to be the first payments support specialist in a growing team.
• A collaborative and committed work environment.
• The chance to work with cutting-edge technology.