Customer Success Account Manager – Retention & Growth Focus at Storable

Newbook is seeking a Customer Success Account Manager to focus on retention and growth. This role is based in Gold Coast, Queensland, Australia, with hybrid work flexibility. The candidate will manage a portfolio of accounts, ensuring high retention and satisfaction, and act as a strategic advisor driving engagement and value realization.Role involves:

• Managing a portfolio of accounts
• Acting as a strategic advisor to customers
• Assessing customer health scores and implementing action plans
• Conducting business reviews to showcase ROI
• Identifying and qualifying upsell and cross-sell opportunities
• Collaborating with Sales to drive expansion deals
• Developing and executing customer success plans
• Addressing customer concerns and ensuring issue resolution

Requirements:

• 3+ years in Customer Success, Account Management, or Sales in a SaaS environment
• Proven ability to retain customers and drive upsell/cross-sell growth
• Experience managing C-level and senior stakeholder relationships
• Strong consultative approach with customer success methodologies
• Excellent data analysis, communication, negotiation, and problem-solving skills

Newbook offers:

• Competitive salary + Super
• 4 weeks of leave
• Company rewards and recognition
• Volunteer Time Off
• Mental well-being resources
• Fully-paid parental leave
• 'Paw'ternity Leave and Pet Bereavement
• Caregiver Leave
• Fertility care support
• Access to financial experts