Chief Sales Officer (CSO) - E-Commerce (m/w/d)

Job Description

This job posting is for a Chief Sales Officer (CSO) position at one of Project A's partner companies. The CSO will play a crucial role in scaling the company, ensuring operational excellence, driving international expansion, and fostering excellent customer experiences.

The role involves:

• Building efficient workflows in sales, customer care, and assembly partnerships.
• Developing and implementing a viable business model for the B2B sector.
• Developing and implementing market entry strategies for new international markets.
• Optimizing internal processes, teams, and systems for internationalization and scaling.
• Improving the entire customer journey, focusing on customer satisfaction and efficiency.
• Leading and developing cross-functional teams with a focus on collaboration, excellence, and innovation.
• Further developing the e-commerce platform and implementing new technologies to optimize operations.
• Establishing and using KPIs to manage the company and optimize operational performance.

The ideal candidate will have:

• At least 6 years of experience in operational or strategic leadership positions.
• Proven success in scaling companies, preferably in e-commerce or the construction component industry.
• Strong analytical and data-driven work ethic with experience in using KPIs for decision-making.
• Deep understanding of customer experience and customer journey optimization, including CRM and lifetime value management.
• Excellent leadership, communication, and social skills.
• Fluent German and English skills.

The company offers:

• Short decision-making processes and open communication.
• Exciting tasks in an innovative and international work environment.
• A modern workplace in the center of Stuttgart with optimal transport connections.
• Team events as well as internal training and further education opportunities.
• Fresh fruit, smoothies and sponsored lunch 3 times a week.