Solutions Support Engineer at Ridecell

Ridecell is seeking a Solutions Support Engineer to be the primary point of contact for customers, addressing questions, resolving issues, and providing product assistance. This role involves guiding customers through resolution processes, advocating for their needs, and developing a deep understanding of their business model to leverage Ridecell's platform effectively.Responsibilities include leading technical integration projects, providing on-site and remote support, and collaborating with cross-functional teams such as Sales, Product, Engineering, Launch, and Customer Success.

• Independently lead work streams like technical integration projects with customer/prospective IT teams.
• Provide support on-site and/or remote pre and post deployment.
• Supporting pre-sales activities, including, customer demos and presentations highlighting our value proposition.
• Triage, investigate, and resolve issues.
• Develop product documentation knowledge base including Investigation Summaries, User Guides, Troubleshooting Steps, Training Materials, and FAQs.

Requirements include:

• 2+ years of experience in solutions engineering, technical sales, technical support, consulting, or other customer-facing experience.
• Experience using Python, Java, .Net, or experience with another object-oriented programming language with a willingness to learn Python is a plus.
• Ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation.
• Excellent customer service skills.
• Fluency in French and English, Spanish and English, or German and English - oral and written.

Job offers:

• Opportunity to work with a leading fleet automation and mobility platform company.
• Involvement in pre-sales and post-launch support activities.
• Collaboration with cross-functional teams.
• Opportunity to develop technical documentation.