Solutions Support Engineer at Ridecell

Ridecell is seeking a Solutions Support Engineer to join their team in Madrid, Spain. The role involves supporting pre-sales efforts, working with customer IT teams, solution architecting, and providing post-launch support.

Ridecell prides itself on helping the largest fleets in the world digitally transform their business operations. Our fleet automation and mobility platform modernizes and monetizes fleets by combining real-time data insights with digital vehicle control that turns manual processes into automated workflows.

The Solutions Support Engineer will be involved in several activities within pre-sales, from launch solution architecting and working with customer IT teams to facilitate technical integrations, to post-launch support.

Responsibilities:

• Present the company's capabilities at a strategic level.
• Support the company's pre-sales efforts.
• Work closely with the sales team to support pre-sales activities.
• Setup pilots for customers.
• Develop new tools for making demos more attractive.
• Develop prototypes for integration with customers existing infrastructure.
• Define and describe an architecture of a system in context of a specific solution.
• Work with Ridecell Product & Engineering teams, and customer/prospect IT teams to develop current & future state solution architecture for deployments.
• Independently lead work streams like technical integration projects with customer/prospect IT teams.
• Provide support on-site and/or remote pre and post deployment
• Work effectively as a cross-functional team member between Sales, Product, Engineering, Launch, Customer Success, and Technical Support.
• Work effectively with Account Managers and Customer Success to ensure continuous customer growth.

Requirements:

• 2+ years of experience in solutions engineering, technical sales, technical support, or other customer-facing experience supporting sales of complex software and/or services to enterprises
• Experience using Python or experience with another object-oriented programming language with a willingness to learn Python
• Ability to create, modify, and optimize SQL queries to deliver enterprise-grade solutions
• Familiarity and experience with development tools (Github, Linux commands, JIRA, etc.)
• Willingness to be occasionally hands-on (Telematics Hardware installation at the customer facility for POC, application testing, etc.)
• Solid technical aptitude and a passion for learning new technologies, products, and methodologies
• Excellent communication skills
• Strong interpersonal skills
• Fluency in Spanish and English - oral and written
• Proven ability to document technical concepts
• Excellent problem solver
• Passionate about delivering excellent customer service
• Must be able to work effectively in a team environment as well as alone
• Willingness to travel up to 50% of the time

Role Offers:

• Opportunity to work with a rapidly growing company
• Chance to support the company's pre-sales efforts
• Involvement in technical integration projects with customer IT teams