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Swish Analytics is seeking a Customer Success Associate to work remotely from Australia. The candidate will be an expert of Swish’s products and services, managing day-to-day client inquiries and proactively offering solutions. The Customer Success Associate will communicate inquiries with Swish Trading, Product, Engineering and Data Science teams.
Responsibilities:
- Establish yourself as an expert and communicator of Swish’s products and services
- Manage day-to-day inbound client inquiries over Slack, email and video conferencing
- Identify customer pain points and proactively reach out with solutions for clients
- Communicate relevant inquiries and tasks with Swish Trading, Product, Engineering and Data Science teams.
Requirements:
- Bachelor’s Degree in Business, Data Analytics, Sports, or a similar fields
- 2+ years’ of relevant work experience in a customer experience position, ideally in a B2B company.
- Strong written and verbal communications/presentation skills
- Ability to comprehend client inquiries and convey solutions on the fly
- Understanding of sports betting and fluency in sports betting odds
- Passion and knowledge of the NBA, NFL, MLB, NHL, and NCAA Basketball + Football
- Results driven work ethic – focused on improving processes and results
- Availability to work flexible schedules, including nights, weekends and/or holidays
The role offers:
- A remote opportunity within Australia.
Swish Analytics is an Equal Opportunity Employer.
Swish Analytics