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Marqeta is seeking a Production Support Engineer I to ensure customer satisfaction and the smooth operation of its products and services. This role involves serving as the initial point of contact for customers, addressing technical issues using procedural documents, and translating technical information into understandable language. The engineer will collaborate with Engineering teams for software updates and manage issues across Marqeta's product range. Complex problems will be escalated to senior team members and engineering.
Responsibilities:
Requirements:
The role offers:
Responsibilities:
- Provide high-quality support through various channels.
- Perform problem-solving and create corrective action plans.
- Work cross-functionally to resolve issues.
- Provide on-call support.
- Monitor production transaction volume and performance.
- Interact with Product, Engineering, and Technical Operations teams.
Requirements:
- 2+ years in Technical Support, Production Support, or IT Support for B2B customers.
- Experience in payments and/or accounting systems.
- Strong communication skills and customer-facing experience.
- Experience with ticketing systems (Jira, SalesForce, etc.).
- Good understanding of API technologies and troubleshooting.
- Basic SQL knowledge.
- Comfortable within a Linux environment.
- Experience with logging and monitoring tools.
- Ability to learn new technologies and tools.
The role offers:
- Flexible time off
- Retirement savings program with company contribution
- Equity in a publicly-traded company
- Monthly stipend to support remote work
- Annual “development dollars”
- Family-forming benefits and parental leave
Marqeta
Marqeta is a card issuing platform empowering companies to issue cards, authorize transactions, and manage payment operations in real-time. As an early enabler of embedded finance, Marqeta provides flexibility and control, serving brands across various sectors. The company's platform is trusted by well-known brands in the new economy. Marqeta values customer focus, integrity, innovation, teamwork, and impactful execution. They are committed to equal opportunity, diversity and inclusion.