Technical Support Engineer

Job Description

Verkada is seeking a Technical Support Engineer to join their growing team in London. Verkada is a leader in cloud-based B2B physical security, offering six product lines integrated with a single cloud-based software platform. The Technical Support Engineer will play a crucial role in supporting Verkada's expanding base of enterprise customers in the EMEA region.

As a member of the Technical Support Engineering team, the candidate will be responsible for supporting the entire line of Verkada cloud-managed building security products. This position requires independent and collaborative problem-solving skills, as well as the ability to advise customers on Verkada's platform. The team serves as a vital link between customers, Engineering, and Product Management.

Responsibilities:

• Full-stack troubleshooting of the entire Verkada platform
• Providing best practice design, installation, and configuration expertise
• Communicating technical matters to customers
• Owning customer issues from creation to resolution
• Collaborating with Engineering and Product teams
• Writing technical knowledge base articles and whitepapers
• Staying up to date on the latest products and industry technologies
• Building tools and processes that will scale

Requirements:

• Bachelor's or Master's degree in a related technical discipline
• 1+ years of experience in a technical support engineering or IT role
• Strong understanding of network fundamentals
• Experience with Linux, APIs, Python, or other coding languages is a plus
• Excellent customer service skills and multitasking abilities
• Demonstrated problem-solving skills and attention to detail
• Industry certifications are a plus

Verkada offers:

• Generous medical, vision, & dental insurance coverage
• Fertility benefits
• Fitness/wellness allowance
• Monthly commuter benefits
• Kitchen filled with drinks and snacks & daily food allowance when working from the office