Clash
of Jobs
This feature is not ready yet
Sign up for the newsletter to get notified when it's available
Verkada is seeking a Technical Support Engineer to join their growing team in London. Verkada is a leader in cloud-based B2B physical security, offering six product lines integrated with a single cloud-based software platform. The Technical Support Engineer will play a crucial role in supporting Verkada's expanding base of enterprise customers in the EMEA region.
As a member of the Technical Support Engineering team, the candidate will be responsible for supporting the entire line of Verkada cloud-managed building security products. This position requires independent and collaborative problem-solving skills, as well as the ability to advise customers on Verkada's platform. The team serves as a vital link between customers, Engineering, and Product Management.
Responsibilities:
- Full-stack troubleshooting of the entire Verkada platform
- Providing best practice design, installation, and configuration expertise
- Communicating technical matters to customers
- Owning customer issues from creation to resolution
- Collaborating with Engineering and Product teams
- Writing technical knowledge base articles and whitepapers
- Staying up to date on the latest products and industry technologies
- Building tools and processes that will scale
Requirements:
- Bachelor's or Master's degree in a related technical discipline
- 1+ years of experience in a technical support engineering or IT role
- Strong understanding of network fundamentals
- Experience with Linux, APIs, Python, or other coding languages is a plus
- Excellent customer service skills and multitasking abilities
- Demonstrated problem-solving skills and attention to detail
- Industry certifications are a plus
Verkada offers:
- Generous medical, vision, & dental insurance coverage
- Fertility benefits
- Fitness/wellness allowance
- Monthly commuter benefits
- Kitchen filled with drinks and snacks & daily food allowance when working from the office
Verkada
Verkada is a global leader in cloud-based B2B physical security solutions. Founded in 2016, the company integrates video security, access control, environmental sensors, alarms, workplace management, and intercom systems into a unified, cloud-based platform. Verkada serves over 30,000 customers across 70+ countries, providing real-time insights to enhance safety, security, and operational efficiency. With a focus on simplicity and scalability, Verkada empowers organizations to proactively manage their physical environments. The company has 15 offices across three continents and over 2,100 employees.