Systems Specialist

Job Description

Faropoint is seeking a Systems Specialist to join their Hoboken, NJ headquarters. The Systems Specialist will support information systems administration, user training, and system implementations and upgrades.

Role Involves:

• Providing tier one technical user support, addressing questions and resolving issues.
• Managing user permissions, security, and access.
• Managing system plug-ins and upgrades (testing and deployment).
• Creating and maintaining user and admin guides and training materials.
• Creating system visibility and efficiencies by using reporting tools.
• Preparing and delivering user training materials.
• Conducting hands-on training sessions.
• Assisting in data migration, ensuring data integrity and accuracy.
• Assisting with system testing procedures, identifying and reporting bugs or issues, and assisting in resolving quality concerns.

Requirements:

• Adaptability to new tools and systems.
• Curiosity and proactive mindset.
• Strong communication and interpersonal skills.
• Detail oriented.
• Analytical thinking and problem-solving abilities.
• Minimum 2-4 years of relevant experience in systems implementation/support/project management roles.

Faropoint offers:

• A base salary in the $80,000-$115,000 range.
• Discretionary bonus.
• Competitive healthcare benefits.
• Unlimited PTO.
• A 401k match.