Customer Solutions Consultant

Job Description

Ada is seeking a Customer Solutions Consultant to provide technical expertise to innovative companies, ensuring they maximize their ROI with Ada. The consultant will guide customers post-purchase, fostering their long-term success with Ada's product.Responsibilities:

• Driving adoption and utilization of the platform, focusing on increasing automated resolutions.
• Delivering value-based presentations to all organizational levels, including C-suite.
• Leading discovery sessions to identify requirements, challenges, and expansion opportunities.
• Building custom product demonstrations and sandboxes showcasing Ada's Automation-First strategy.
• Scoping and designing integrations into customers' existing technology stack.
• Supporting post-sales by retaining and expanding existing client accounts through quarterly business reviews and identifying upsell opportunities.
• Collaborating with Product Management, Engineering, and Marketing to improve Ada's products and marketing.

Requirements:

• 2+ years of strategy/management/technology consulting and/or pre-sales engineering experience.
• Working knowledge of APIs and SaaS platforms (e.g., Shopify, Salesforce, Zendesk, Hubspot).
• Excellent communication and presentation skills, with the ability to explain technical concepts.
• Strong relationship-building skills to maintain and develop technical champions.
• Experience building relationships with VP level stakeholders.
• Technically and analytically curious with a love for perpetual learning and improving the status quo.
• Located in the United Kingdom and able to support clients across EMEA and NORAM.

Ada offers:

• Unlimited Vacation
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
• Flexible Work Schedule
• Remote-First, In-Person Friendly
• Learning & Development Budget
• Work from Home Budget
• Access to Cutting-Edge AI Tools and Hands-On with LLMs