Clash
of Jobs
Browse All Jobs
Ada is seeking a Customer Solutions Consultant to provide technical expertise to innovative companies, ensuring they maximize their ROI with Ada. The consultant will guide customers post-purchase, fostering their long-term success with Ada's product.Responsibilities:
- Driving adoption and utilization of the platform, focusing on increasing automated resolutions.
- Delivering value-based presentations to all organizational levels, including C-suite.
- Leading discovery sessions to identify requirements, challenges, and expansion opportunities.
- Building custom product demonstrations and sandboxes showcasing Ada's Automation-First strategy.
- Scoping and designing integrations into customers' existing technology stack.
- Supporting post-sales by retaining and expanding existing client accounts through quarterly business reviews and identifying upsell opportunities.
- Collaborating with Product Management, Engineering, and Marketing to improve Ada's products and marketing.
- 2+ years of strategy/management/technology consulting and/or pre-sales engineering experience.
- Working knowledge of APIs and SaaS platforms (e.g., Shopify, Salesforce, Zendesk, Hubspot).
- Excellent communication and presentation skills, with the ability to explain technical concepts.
- Strong relationship-building skills to maintain and develop technical champions.
- Experience building relationships with VP level stakeholders.
- Technically and analytically curious with a love for perpetual learning and improving the status quo.
- Located in the United Kingdom and able to support clients across EMEA and NORAM.
- Unlimited Vacation
- Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
- Flexible Work Schedule
- Remote-First, In-Person Friendly
- Learning & Development Budget
- Work from Home Budget
- Access to Cutting-Edge AI Tools and Hands-On with LLMs
Ada
Ada is an AI customer service company focused on delivering exceptional experiences through automation. The company's AI platform enables enterprise clients to resolve a significant portion of customer conversations, freeing up resources and enhancing customer satisfaction. With a foundation in strategic AI management and backed by substantial funding, Ada serves leading brands across various industries. The company culture emphasizes growth, continuous improvement, and fostering an environment where employees can thrive.