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Ada, a Canadian AI customer service company, is seeking a strategic and analytical Product Marketing Manager, Competitive Intelligence. The role involves being the go-to expert on Ada’s competitive landscape, positioning the company as the leading AI customer service platform. The Product Marketing Manager will drive the development of competitive insights and strategic recommendations to support sales, marketing, and product teams.
Role involves:
- Leading competitive intelligence
- Building and maintaining battlecards
- Delivering strategic insights
- Cross-functional collaboration
- Sales enablement
- Thought leadership
Requirements:
- 5+ years of experience in product marketing, competitive intelligence, or solutions consulting in a B2B SaaS environment
- Strong analytical and research skills
- Proven track record of developing competitive intelligence programs
- Strong technical acumen
- Excellent communication and presentation skills
- Comfortable working in a fast-paced, dynamic environment
- Knowledge of AI and customer service technologies
Ada offers:
- Unlimited Vacation
- Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance
- Wellness Account
- Employee & Family Assistance Plan
- Flexible Work Schedule
- Remote-First, In-Person Friendly
- Learning & Development Budget
- Work from Home Budget
- Access to Cutting-Edge AI Tools
- Hands-On with LLMs
Ada
Ada is an AI customer service company focused on delivering exceptional experiences through automation. The company's AI platform enables enterprise clients to resolve a significant portion of customer conversations, freeing up resources and enhancing customer satisfaction. With a foundation in strategic AI management and backed by substantial funding, Ada serves leading brands across various industries. The company culture emphasizes growth, continuous improvement, and fostering an environment where employees can thrive.