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Ada is seeking an IT Intern to support their Information Technology architecture. The intern will be the first point of contact for People Operations requests and will help maintain the company's IT infrastructure. This is a 3-month contract position. The ideal candidate will have 1-2 years of experience in an IT or help desk role, with MacOS support experience preferred.
Role involves:
- Acting as the first responder for IT-related issues.
- Handling the deployment of new IT equipment.
- Managing user onboarding and offboarding processes.
- Maintaining an accurate IT equipment inventory.
- Servicing audio-visual and other technical equipment.
- Creating and updating technical documentation.
- Delivering ongoing IT support to the Ada team.
- Assisting and training users in new IT software and systems.
Requirements:
- 1-2 years of experience in an IT or help desk role, ideally with MacOS support.
- Passion for technology, especially AI.
- Knowledge of computers and networking, with a preference for MacOS.
- Experience with first level IT requests.
- Ability to lift at least 50 lbs.
- Willingness to commute to the office 2-3 times per week, as required.
Ada offers:
- Unlimited Vacation
- Comprehensive Benefits
- Wellness Account
- Employee & Family Assistance Plan
- Flexible Work Schedule
- Remote-First, In-Person Friendly work
- Learning & Development Budget
- Work from Home Budget
- Access to Cutting-Edge AI Tools
- Hands-On with LLMs
Ada
Ada is an AI customer service company focused on delivering exceptional experiences through automation. The company's AI platform enables enterprise clients to resolve a significant portion of customer conversations, freeing up resources and enhancing customer satisfaction. With a foundation in strategic AI management and backed by substantial funding, Ada serves leading brands across various industries. The company culture emphasizes growth, continuous improvement, and fostering an environment where employees can thrive.