Senior Product Manager, Messaging Experience

Job Description

Ada is seeking a Senior Product Manager to join their Messaging Experience Team. This role involves defining and delivering innovative AI-driven experiences, focusing on AI-driven messaging for customer support across chat, mobile, and social channels. The Senior Product Manager will work end-to-end from ideation to market launch, contributing significantly to Ada's AI transformation platform.

Responsibilities include:

• Redefining AI-driven messaging for customer support.
• Creating new UI experiences for AI-powered messaging.
• Revamping Ada’s messaging SDKs for scale and performance.
• Ensuring messaging is scalable, secure, and enterprise-ready.
• Collaborating directly with customers and internal teams.

Requirements include:

• At least 5 years of experience in product development (engineering, design, or product management), including 2+ years in a product management role.
• A builder’s mindset in a greenfield space.
• A strategic and execution-focused approach.
• Technical fluency, with a deep understanding of API design and SDK development.
• A strong customer focus.
• An ability to lead with influence.
• Bias for action and problem-solving.

Ada offers:

• Unlimited Vacation
• Comprehensive Benefits
• Wellness Account
• Employee & Family Assistance Plan
• Flexible Work Schedule
• Remote-First, In-Person Friendly work
• Learning & Development Budget
• Work from Home Budget
• Access to Cutting-Edge AI Tools
• Hands-On with LLMs