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Ada is seeking a Senior Software Engineer to join their team. Ada is an AI customer service company committed to making customer service exceptional. The Senior Engineer will play a crucial role in shaping the future of AI-driven customer support by building scalable systems and working with LLMs.
Role involves:
- Creating and implementing technical designs
- Actively participating in improving development practices
- Ensuring high-quality code through reviews and collaboration
- Staying close to customer feedback and collaborating with product and design partners
Requirements:
- 5+ years of experience as a Software Developer (Python, JavaScript/TypeScript preferred)
- Experience with databases like MongoDB, PostgreSQL, ElasticSearch, and Redis
- Experience with AI projects using LLM providers like OpenAI, Azure, Anthropic
- Ability to articulate technical decisions and explain architectural choices
- Proven experience mentoring engineers
Ada offers:
- Unlimited Vacation
- Comprehensive Benefits (health, dental, vision, travel, life insurance)
- Wellness Account
- Employee & Family Assistance Plan
- Flexible Work Schedule
- Remote-First, In-Person Friendly options
- Learning & Development Budget
- Work from Home Budget
- Access to Cutting-Edge AI Tools
- Hands-On experience with LLMs
Ada
Ada is an AI customer service company focused on delivering exceptional experiences through automation. The company's AI platform enables enterprise clients to resolve a significant portion of customer conversations, freeing up resources and enhancing customer satisfaction. With a foundation in strategic AI management and backed by substantial funding, Ada serves leading brands across various industries. The company culture emphasizes growth, continuous improvement, and fostering an environment where employees can thrive.