Customer Success Associate, Nola at Yalo Inc.

Yalo is seeking a Customer Success Associate to drive customer satisfaction and retention. The Customer Success Associate will work closely with clients to understand their needs, provide tailored solutions, and ensure they maximize the value of Yalo's platform. The Customer Success Associate's proactive approach will help clients navigate and overcome challenges, fostering long-term relationships and driving the success of their businesses.

This role involves:

• Understanding and documenting customer value levers.
• Updating customer value maps and health dashboards.
• Collaborating with data teams to build reports for customers
• Working with delivery teams to ensure roadmap progress.
• Collaborating with product marketing.
• Developing and executing growth strategies

Requirements for this role include:

• +2 years of working experience in a CPG company
• Self-starter with strong influencing skills.
• Fast learner and innovative personality.
• High fluency in English (written and oral).
• Excellent business communication skills.
• Experience with tech company productivity suite (Google Suite, Slack, JIRA).
• Details-oriented and highly systematic.
• Strong analytical and organizational skills.
• Entrepreneurial mindset.
• Data-driven skills to work with databases

Yalo offers:

• Unlimited PTO policy
• Competitive rewards
• Flexible time (driven by results)
• Start-up environment
• International teamwork