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Job Description
Verkada is seeking a Technical Support Engineer to join their team in San Mateo, CA. In this role, the individual will support Verkada's growing base of enterprise customers by troubleshooting technical issues, educating customers on system installation and configuration, and collaborating with Engineering and Product teams to identify and resolve bugs. The Technical Support Engineer will also provide crucial feedback to Product Management to drive product improvement and create knowledge base articles.
Role Involves:
- Troubleshooting complex customer environments
- Educating customers on system installation and configuration
- Collaborating with Engineers to identify and resolve bugs
- Providing feedback to Product Management
- Creating knowledge base articles
Requirements:
- Bachelor’s or Master's degree in a related technical discipline
- Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus
- Ability to communicate complex technical matters both orally and in writing
- Demonstrated problem-solving skills and attention to detail
- Ability to work within a team environment
- Industry certifications are a plus
Verkada offers:
- Healthcare programs with premiums 100% covered for the employee under most plans and 80% for family premiums
- Nationwide medical, vision, and dental coverage
- Health Saving Account (HSA) and Flexible Spending Account (FSA) with tax saving options
- Expanded mental health support
- Paid parental leave policy & fertility benefits
- Time off to relax and recharge through our paid holidays, firm-wide extended holidays, flexible PTO, and personal sick time
- Professional development stipend
- Wellness/fitness benefits
- Healthy lunches and dinners provided daily
