社内SE（ITサポート チームリーダー候補） at PayPay Card

PayPay Card is seeking a 社内SE（ITサポート チームリーダー候補）to join their team. This role is crucial for maintaining a stable IT environment for employees, especially with the increasing prevalence of remote work and digital transformation.

The 社内SE will be responsible for designing and improving the overall IT support system, not just handling help desk operations. They will drive standardization, automation, and knowledge sharing to elevate the company's IT support to the next level.

PayPay Card is dedicated to providing user-friendly and convenient fintech services, leveraging the PayPay platform's extensive user base. The company fosters a culture of innovation and collaboration, encouraging employees to contribute to the creation of new value for users.

Role Involves:

• Designing and monitoring IT support KPIs, and implementing improvement measures.
• Dividing roles among team members and managing tasks.
• Optimizing inquiry responses.
• Improving and standardizing operations.
• Maintaining FAQs and knowledge base.

Requirements:

• Experience in improving help desk operations.
• Experience in designing and optimizing business processes.
• Experience in operating device and account management.
• Knowledge of ITIL is a plus.

What Role Offers:

• Opportunity to design/improve the entire system, not just help desk operations.
• Contribute to improving the productivity of IT support by promoting automation and standardization.
• Opportunity to plan/execute improvement measures from scratch due to organizational expansion/growth phase.
• Full-flex working system
• Remote work options