CS / カスタマーサポート担当 at PayPay Card

PayPay Card is seeking a Customer Support Specialist to join their team in Sapporo. The company was founded in 2021 to provide user-friendly fintech services, integrated with the PayPay payment platform, which has over 66 million users as of October 2024.

The role involves providing services to customers with early delinquent debts.

The role involves:

• Handling overdue debt collection via phone (consulting and managing repayment plans).
• Performing administrative tasks related to phone operations (recording conversations and processing changes to repayment methods).

Requirements:

• Customer service experience (call center, sales, or customer service, requiring communication skills).
• Basic PC operation skills.

Strongly prefered:

• CS business experience or service management experience in contact centers, etc.

What the role offers:

• An opportunity to work closely with users.
• Active communication with team members in an office setting.