CS / カスタマーサポート担当 at PayPay Card

PayPay Card, established in 2021, aims to provide user-friendly fintech services by integrating with the PayPay platform. They are looking for a Customer Support Specialist to join their team in Tokyo. This role involves managing and collecting delinquent debts through phone communication, aiming to provide satisfactory service to customers with early-stage delinquencies. The role also includes administrative tasks related to phone operations.

• Conducting debt collection and management via phone
• Consulting with customers regarding repayment plans
• Performing administrative tasks related to phone operations, such as recording conversations and processing repayment method changes

Requirements:

• Customer service experience with strong communication skills
• Basic PC operation skills

Preferred skills:

• CS related experience in contact center
• Experience in service operations

What the role offers:

• Opportunity to work closely with users and contribute to their financial well-being.
• Active communication with team members in an office setting.