Customer Success Engineer (Security exp only) at ArmorCode Inc.

ArmorCode is seeking a Customer Success Engineer to play a vital role in onboarding new customers and ensuring the successful adoption of the ArmorCode SaaS Platform. This individual will work closely with the Customer Success Manager to ensure a smooth technical implementation process.

The Customer Success Engineer will collaborate with Product Management and Engineering teams to ensure feature requests align with customer use cases. He will act as a trusted advisor and provide valuable feedback, identify technical and business requirements, and maintain up-to-date customer data. He will also contribute to training initiatives, knowledge management, and technical implementation tasks.

Role Involves:

• Acting as a trusted advisor to customers and internal teams.
• Driving product adoption and providing data-driven insights.
• Maintaining customer data and ensuring data hygiene.
• Delivering an exceptional customer experience through proactive communication.
• Liaising between product management, engineering, marketing, and the customer.
• Driving training initiatives and updating knowledge.
• Overseeing and supporting technical implementation tasks.

Requirements:

• 5+ years of experience as a Technical Support Specialist, Software Test Engineer, or similar with cybersecurity background.
• Experience with Software as a Service (SaaS), preferably a Security Software Company.
• Experience with Python Scripting and leveraging APIs for workflow automation.
• Knowledge of Single Sign-on (SSO), OKTA, etc.
• Experience in technical troubleshooting (product, software, etc.).
• Bachelor's degree in computer science or related degree.

ArmorCode offers:

• Career Growth Opportunities.
• Work-Life Balance with flexible hours and remote work options.
• Collaborative Environment.
• Employee Recognition.
• Competitive Compensation.
• Comprehensive Benefits including health insurance.
• Diversity and Inclusion.