Software Engineer, Customer Success

Job Description

Acryl Data is seeking a Software Engineer to join their Customer Success team. In this role, the Software Engineer will guide customers through technical onboarding and product adoption of DataHub, Acryl Data's AI & Data Context Platform. The Software Engineer will collaborate with Engineering, Product, and Ingestion teams to address customer needs, build new product features, develop custom scripts, and provide product training.

Role involves:

• Providing advanced technical support via multiple channels (Slack, ZenDesk, Zoom).
• Troubleshooting and resolving technical issues promptly.
• Collaborating with product engineering teams to resolve complex customer problems.
• Delivering proactive customer success initiatives, including onboarding, training, and ongoing product optimization as required.
• Monitoring customer health metrics and help drive retention by identifying patterns of usage and product gaps.

Requirements:

• 5+ years of experience in software engineering or data engineering
• Expertise in Python and experience working with the modern data stack, data pipelines, and ELT processes in an enterprise environment
• Expertise in SQL, modern data warehouses, transformation tools, and BI tools such as Snowflake, BigQuery, dbt, Airflow, Tableau, Looker, etc
• Excellent communication and interpersonal skills
• Passion for helping customers
• Comfortable working in a fast-paced startup environment
• Bachelor's degree in Computer Science

Acryl Data offers:

• Competitive salary
• Equity
• Medical, dental, and vision insurance (99% coverage for employees, 65% coverage for dependents; USA-based employees)
• Carrot Fertility Program (USA-based employees)
• Remote friendly
• Work from home and monthly co-working space budget